Livestay was born in early 2019, founded by two entrepreneurial minds with diverse expertise in property-related industries. It emerged during the rapid rise of the Airbnb model and was inspired by the need to address a critical gap: delivering exceptional hospitality. This focus on unparalleled service is essential for fostering repeat bookings and ensuring a steady, uninterrupted income stream for our clients.
Through trial and error, we’ve navigated challenges, including recruiting—and later parting ways with—various cleaning teams, software providers, linen services, and general runner solutions. After years of meticulous testing and refinement, we’ve assembled a dedicated team of professionals and a trusted panel of contractors. This cohesive network operates with a level of efficiency and professionalism that we are proud to deliver to our clients every day.
Having worked for several years in the hospitality industry managing hotel operations and countless lettings since 2014, Arunas draws from a large pool of knowledge having also worked in busy London Estate agencies and being directly involved with start-ups for many years.
His hospitality background aided in helping gain valuable experience with guests, crucial experience in operations management and implementing the vital tech and IT systems needed that ensure smooth function and performance of the business. He is a keen traveller with a big bucket list!
Director
Ajay brings years of experience from the fast-paced Central London property market, excelling in negotiation, transaction management, team leadership, and achieving targets.
Known for his passion and integrity, he leverages his expertise in sales and networking to build a loyal client base while maintaining a streamlined operation and cohesive team. Outside work, he enjoys quality time with his daughter and early morning swims at his local pool.
Operations manager
Rivka plays a crucial role in the Livestay team, driving continuous improvement and developing efficient operational roadmaps.
She collaborates closely with every department to meet KPI targets and consistently enhance the quality of service provided to both landlords and guests. Rivka excels in achieving goals, implementing structured workflows, and creating systems that boost overall efficiency.
Senior property manager
Maria has been an integral part of Livestay since its inception, serving as the backbone of the company. She oversees back-office operations, manages administrative teams, and ensures all property listings are accurate, live, and fully optimized.
Her efforts not only provide guests with transparent, memorable experiences—enhanced by comprehensive manuals to maximize their travel enjoyment—but also secure uninterrupted income streams for property owners. Leading the listings team, Maria handles countless critical tasks that contribute to Livestay’s success and daily operations. Outside of work, Maria enjoys spending quality time with her family and exploring the great outdoors.
Property listings coordinator
Diliyana is a dedicated and hardworking member of our listings team, playing a key role in ensuring all our property listings are fully optimized. She focuses on incorporating 360° images, floor plans, 3D views, accurate descriptions, and area guides while coordinating with various departments to maintain accuracy and deliver the best possible experience for our guests.
Additionally, Diliyana reviews pricing systems, handles administrative tasks, and continuously works to enhance the quality and efficiency of our listings.
Property marketing specialist
Paul is a dedicated and versatile team member, always ready to adapt to the tasks Livestay requires. His daily responsibilities include reviewing listings, addressing and resolving negative feedback promptly to maintain high standards of service, and ensuring all issues are rectified on the same day.
Beyond this, Paul works diligently to optimize our listings across multiple platforms, increasing Livestay’s visibility and attracting travelers seeking their next UK destination. With a keen eye for detail and a proactive approach, Paul plays a crucial role in enhancing both guest satisfaction and brand exposure.
Setup Operations Manager
Nida brings valuable experience from her background in design and her work with multiple fashion brands and stockrooms, making her an expert in onboarding and ensuring every detail is covered for our guests—from wine openers to hairdryers.
Her keen eye for design enhances the appeal of our properties, resulting in better bookings and more enjoyable guest experiences. Nida also plays a pivotal role in coordinating maintenance teams, storage contractors, transport personnel, and property owners to ensure Livestay’s standards are met, delivering a seamless and high-quality experience for all.
Property Maintenance Driver
Abdiaziz brings extensive experience in all aspects of property maintenance, making him an invaluable asset to the Livestay team. As a skilled van driver, he efficiently handles the pick-up and delivery of furniture, ensuring our properties are fully equipped to meet guest needs.
Beyond transportation, Abdiaziz assists Nida in furnishing properties, handling tasks such as furniture assembly, Ring camera installations, and general repairs. His proactive approach and attention to detail ensure that Livestay’s high standards are consistently upheld, creating a comfortable and secure environment for guests.
Additionally, Abdiaziz’s problem-solving skills and hands-on expertise make him a reliable team member who contributes to smooth and efficient operations.
Maintenance manager
Juozas is a fully certified electrician and qualified plumber with a trusted network of skilled workmen across the UK, providing excellent coverage for all London postcodes and beyond.
His expertise ensures that maintenance issues are resolved swiftly and to the highest standard, giving clients peace of mind that every job is handled with precision and care. Renowned for his reliability and punctuality, Juozas is a trusted leader of the Livestay maintenance team, playing a vital role in maintaining the smooth operation of our properties.
Marketing Manager & Design
With a rich background in the fashion industry, Abby has cultivated an exceptional eye for creative design and property staging.
Her expertise lies in setting up houses and apartments within budget, skillfully maximizing their presentation with meticulous attention to detail and a stylish finish. Abby’s ability to blend practicality with aesthetics ensures that each property is both functional and visually appealing, creating inviting spaces that attract guests and boost bookings.
Beyond her professional talents, Abby is a devoted pet parent to her beloved chihuahua and an avid traveler who loves exploring charming corners of Europe and beyond on weekend getaways. Her passion for design and adventure brings fresh inspiration to her work at Livestay.
Quality Assurance Manager
Kamila is a straightforward and results-driven professional, making her invaluable when it comes to addressing negative reviews and ensuring continuous improvement across maintenance, guest care, listings, and onboarding.
She takes a proactive approach to identifying and resolving issues, conducting surprise inspections, and implementing guest feedback to enhance our services. Kamila is also firm in protecting our properties—any malicious damage by guests will not go unnoticed, as she ensures such actions are appropriately compensated. Her dedication ensures Livestay maintains its high standards and provides the best possible experience for both guests and property owners.
Guest Care Team Leader
Kia has been an integral part of our team for many years and has grown into the role of Guest Care Team Leader. She ensures seamless shift transitions to maintain 24/7 guest satisfaction, ensuring every guest feels cared for and supported.
Kia excels at promptly communicating issues with the relevant departments to achieve quick resolutions and maintain high standards. Her daily goal is to secure a 5-star review from every guest, consistently striving to deliver exceptional service and memorable experiences.
Guest Care Associate
Rafia’s bubbly and welcoming personality means that she connects well with a multitude of incoming guest from all parts of the Globe.
She is an ace in instilling confidence to every traveller answering questions and queries fast, ensuring that each guest is fully informed on check in procedures, settling any worries in advance of arrival, guiding people in, offering tips and money savers with transport and just generally being a nice helpful person to rely on for any needed assistance. Rafia’s passion is cooking and baking, her homemade chocolate, hazelnut, and marshmallow cookies are quite literally, to die for.
Guest Care Associate
Rehan is highly punctual and quick to address any issues guests may encounter, ensuring their needs are met promptly. With a passion for providing local tips and recommendations, he enhances the guest experience by making their stay both enjoyable and memorable.
A long-standing member of our team, Rehan is a target-driven professional dedicated to achieving guest satisfaction and delivering positive experiences. His strong troubleshooting skills make him an invaluable asset when unexpected challenges arise.
Guest Care Associate
Hina is a fast learner who has become an invaluable part of our team, excelling in creating meaningful connections with our guests. Her ability to add a personal touch to every trip ensures that guests feel welcomed and cared for throughout their stay.
Hina’s dedication to providing a warm, human element to guest interactions helps set Livestay apart, turning ordinary stays into memorable experiences. Her proactive approach and genuine passion for hospitality make her a key contributor to guest satisfaction and loyalty.
Client Accounts Manager
Laila is a superstar, bringing her extensive expertise as a fully qualified accountant with a strong corporate background from KPMG. Her wealth of experience allows her to play a pivotal role in driving Livestay’s success, particularly in managing client accounts and fostering strong investor relationships.
Laila’s meticulous attention to detail, strategic financial insights, and ability to streamline processes ensure that Livestay operates with efficiency and transparency. Her commitment to excellence not only strengthens our financial operations but also builds trust and confidence among our clients and investors, making her an indispensable part of the team.
Property Acquisitions Executive
Andy has been with Livestay since its inception, bringing in-depth knowledge of the rent-to-rent and Airbnb business models. He excels in liaising with investors, clearly explaining how the business operates and its value.
Focused on securing quality properties in high-demand areas that align with Livestay standards, Andy ensures high guest satisfaction and consistent, uninterrupted revenue for landlords. His expertise and strategic approach make him a key driver of Livestay’s growth and success.
Sales Administrative Assistant
Usman has been an invaluable member of the sales team, excelling in administrative support and bringing exceptional attention to detail. He plays a key role in creating professional brochures, analyzing deal profitability, and contributing to marketing initiatives that drive growth.
With a proactive approach and strong organizational skills, Usman ensures smooth operations and provides critical insights that enhance decision-making. His dedication and versatility make him a vital asset to Livestay’s success.
In March 2019, the Livestay team attended the Short Stay Show at London’s ExCeL Centre, a key event for the short-term rental industry. Discussions at the conference focused on leveraging high-spec properties and residential homes to deliver exceptional guest experiences while maximising returns for landlords. The Appeal of High-Spec
At Livestay, we continually strive to elevate the short-stay experience for investors and guests alike. This commitment was reinforced during the 2023 Short Stay Week in Barcelona, where we joined industry leaders and experts to explore innovations shaping the short-let property market. Among the standout topics was the growing adoption
At Livestay, we understand that growth and innovation flourish in the company of like-minded professionals. This belief was reinforced during our recent visit to Scale Barcelona 2024—a dynamic event that brought together passionate individuals from across the short-let property sector. The gathering offered a fantastic opportunity to connect, exchange ideas,
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